Painting Customer Reviews
Read our real-time customer testimonials about CertaPro Painters
As part of our Certainty Service SystemTM we make sure we call back every customer we painted for. Using our trusted Quality Callback ProgramTM an outside firm reaches out to our past customers to measure our quality and survey our customers.
The following ratings and comments were submitted by our most recent 100 customers as a part of our ongoing Quality Callback Program.
The rating questions are: On a scale of 1 (very dissatisfied) to 5 (very satisfied), how would you rate, overall, your Customer Experience? Would you recommend CertaPro Painters to a friend or relative?
May 16, 2012
Lan
K.,
Pompton Lakes*, NJ
"The 2 men who painted the house were very efficient,very neat and very pleasant. We are very happy with the job they did."
Customer Experience Rating:
5
May 16, 2012
John
M.,
St. Paul*, MN
"Flexibility to start the job based on weather."
Customer Experience Rating:
5
May 16, 2012
Leone
M.,
Kelowna, BC
"They seemed to me to have a little trouble attaching the new hinges and handles. This may have made the project a day or two longer to finish! However, the finished work looks fabulous and I'm very pleased with the overall results. The communications were fairly good as well!"
Customer Experience Rating:
4
May 16, 2012
Carolyn
C.,
Fletcher*, NC
"Work was completed in a professional and competent manner. Communicated with us to make sure they understood exactly what we needed done."
Customer Experience Rating:
5
May 16, 2012
Louis
S.,
Aurora*, CO
"Nobody is perfect. On the final day (Day 2), I indicated areas that needed touch-up. The workers did comply. However, as I continue painting the trim (as agreed), I have noticed areas where additional paint will be ncecessary. Initially I was told that I would see, at first hand, how professional painters tape areas for clean, smooth edging and corners (using tape and silicon). This was not done. After the work was done, I was told that not everyone does this. Oh, well. Also, before the project was started, I was assured that the painters would remove the light switch covers, not just paint around them. Again, this was not done. Additionally, the patch work under the window by my front door is rather obvious. I will need to redo it.
I appreciated the celerity of the project, but I feel that the workmanship was somewhat overstated. "
Customer Experience Rating:
4
May 16, 2012
Melissa
H.,
Mt Airy*, MD
"The crew was friendly, efficient and thorough. They did a fantastic job and everything was very clean when they were done."
Customer Experience Rating:
5
May 16, 2012
Terry
L.,
South Portland*, ME
"The painter assigned to us (Stuart) did an excellent job. The quality of his work was superior. Office staff (Tracy) was also exceptional......friendly, accommodating and professional."
Customer Experience Rating:
5
May 16, 2012
Kathleen
V.,
San Francisco*, CA
"They did a good job. They painted it very neatly. "
Customer Experience Rating:
5
May 16, 2012
Deborah & Jed
P.,
Grand Island*, NY
"Mike, our painter has done4 differs rent jobs for us now . He is awesome and does impeccable work. We will tefer you to everyone we know'"
Customer Experience Rating:
5
May 16, 2012
Mike
F.,
Snellville, GA
"Bill Sharp and his team are excellent "
Customer Experience Rating:
5
May 16, 2012
Linda
C.,
Abington*, PA
"Price,time it took to complete job, courteous,response time."
Customer Experience Rating:
5
May 16, 2012
BJ and Jerry
M.,
Brookeville, MD
"They were very professional and did a great job, it was wonderful. They were responsive to us and took care of everything."
Customer Experience Rating:
5
May 16, 2012
Maureen
E.,
Ankeny*, IA
"It was communication, it was cold out but they didn't call to tell me they were coming later. Two days in a row I was told a certain time but they didn't call to say they were late. "
Customer Experience Rating:
4
May 16, 2012
Patricia
G.,
Severn*, MD
"A little more advanced notice for scheduling the 2nd part of the job would have been helpful. I believe I received an email at 9 pm the evening (which I did not see that night) before the painters showed up.I then had to arrange to take time off to open the doors for painting."
Customer Experience Rating:
4
May 16, 2012
Subbu
S.,
San Ramon*, CA
"Things were done at the right time. I really liked that about CertaPro."
Customer Experience Rating:
5
May 16, 2012
Chad
F.,
Spokane*, WA
"The painters were very professional and did a top notch job on my hourse exterior. Without a doubt the best painting company I've worked with to date. "
Customer Experience Rating:
5
May 16, 2012
Dilip
P.,
Fort Worth*, TX
"We went for a better quality of paint. We were not expecting to have 2 coats of paint applied. The second layer of paint increased the price by $300 dollars. Overall the job was satisfactory but they could pay more attention to details in the future. "
Customer Experience Rating:
3
May 16, 2012
Stu
P.,
Denver*, CO
"I liked the way the franchisee Pat and his crew handled everything, they were great with doing follow ups. They were very friendly and eager to please. Attention to detail was great. "
Customer Experience Rating:
5
May 16, 2012
Pamela
F.,
Stillwater*, MN
"Once I agreed to go with you guys I heard nothing from you and had to call a few times to find out when you'd begin work. I was also told at the time of the estimate that a crew of 2 or 3 painters would do the job and it was only done by 1 painter. As a result, the job took a day longer than expected. The painter did a good job overall, although 1 wall shows different roller marks and should be repainted to blend it in, but he had no information when he showed up. We had to explain the whole job to him and then he began painting with the wrong type of paint. Overall, the organization of the job was very poor, but the painter did a decent job."
Customer Experience Rating:
3
May 16, 2012
John
M.,
Arvada*, CO
"They had good communication, I liked what they did. They also did a little extra work, I thought that was good."
Customer Experience Rating:
5
May 16, 2012
Rosa and Dan
C.,
Plano*, TX
"Everyone involved was professional and timely. There was one delay and they were prompt with the phone call, and it ended up working out great for me in the end. "
Customer Experience Rating:
5
May 16, 2012
Sandhya
S.,
Plano*, TX
"The painters were courteous, they had no issues, they did it immediately on the spot and did good quality work."
Customer Experience Rating:
5
May 16, 2012
Laurie
J.,
Indianapolis, IN
"It was exceptional, Good comminucation, the workers worked 8-6 every night , I can't say enough good things."
Customer Experience Rating:
5
May 16, 2012
Sandra
G.,
Lees Summit*, MO
"Painters were neat, accommodating and the house looks great!"
Customer Experience Rating:
5
May 16, 2012
Steve
F.,
Wallingford*, CT
"Job met my expectations as they did great preparation before painting to make it look good. All the sandin, scraping was done well and neatly as not much got into my lawn or flower beds. They didn't paint over rotten wood as they had to skills to replace the wood and make it look like the rest."
Customer Experience Rating:
5
May 16, 2012
Alan and Lisa
R.,
Saint Charles*, MO
"Appreciated the amount of communication and the professionalism in which business was conducted. I felt that my business and well as my time and home were respected."
Customer Experience Rating:
5
May 16, 2012
Guy
S.,
Surrey, BC
"The painter was very great , did really good work."
Customer Experience Rating:
5
May 16, 2012
Guy
S.,
Surrey, BC
"The painter was very great , did really good work."
Customer Experience Rating:
5
May 16, 2012
Greg
D.,
Snohomish*, WA
"Organized time limes, organized crew, a crew that knew what rooms got painted with the correct color. Clean-up was a joke as there was a lot of dried paint chips to clean up and wood trim that got speckled with paint. There was only one person on the crew who spoke english and it made interaction difficult. The crew seemed to spend a lot of time on their cell phones and disappeared for 3 hours the first day."
Customer Experience Rating:
3
May 16, 2012
Che
F.,
Manitou Springs*, CO
"They were very meticulous. I really appreciated that. "
Customer Experience Rating:
5
May 16, 2012
Darci
W.,
Omaha*, NE
"They were very easy to work with. The three guys that did the painting were wonderful. "
Customer Experience Rating:
5
May 16, 2012
Mindy
M.,
Arlington, NE
"They were always really easy to work with, we always knew what was going on and Jody really helped us with selecting our colors."
Customer Experience Rating:
5
May 16, 2012
Evan
B.,
Raleigh*, NC
"From start to finish Val was very professional and made me feel confident, then Dario was the supervisor, he showed up on time, prompt, cleaned up well. All the guys were neat and courteous. It was a great experience and a pleasure. "
Customer Experience Rating:
5
May 16, 2012
John
M.,
Avondale Estates, GA
"The crew was very easy to get along with and would check with us consistantly that they were doing the colors on the trim the way we wanted."
Customer Experience Rating:
5
May 16, 2012
Nanci
F.,
Escondido, CA
"They were on time, did what they said they would do, were very courteous and went above and beyond in certain situations. "
Customer Experience Rating:
5
May 16, 2012
Harold
S.,
Indianapolis*, IN
"Like every job they've done for me they came in and did the job in a professional manner. They let you know when they are coming and what will be going on. "
Customer Experience Rating:
5
May 16, 2012
Dennis
F.,
Fort Wayne*, IN
"They were easy to deal with. The were timley in the work they did, and they did exactly what they said that they were going to do."
Customer Experience Rating:
5
May 16, 2012
Amy
V.,
Avon, IN
"Just did a good job in a good amount of time."
Customer Experience Rating:
5
May 16, 2012
Tonya
R.,
Indianapolis*, IN
"Everything went as planned, the work was very smooth, very professional and prompt. "
Customer Experience Rating:
5
May 16, 2012
James
C.,
Fort Wayne*, IN
"The quality of the work, very friendly, overall job was excellent. "
Customer Experience Rating:
5
May 16, 2012
Lynette
W.,
Warren,
"Very professional, came in and out, cleaned up, and did a good job. "
Customer Experience Rating:
4
May 16, 2012
Margaret
M.,
Fort Wayne*, IN
"They were very professional, did the job in a timely fashion, and they protected my property which was really important."
Customer Experience Rating:
5
May 16, 2012
Glen and Irene
V.,
Kitchener*, ONT
"They were very willing to oblige, the people that work for the company are a great credit to the company. They did anything that I asked in regards to any touch ups. I did a lot of the pre preperation for the work, so I do not know how they are in that respect, but I would imagine they would handle it with professionalism. I did not have a problem with any of the painters, they were polite and hard working. They were a pleasure to work with. "
Customer Experience Rating:
5
May 16, 2012
Beth
O.,
West Hartford*, CT
"From the initial meeting with Marc, the job was clearly defined and well done."
Customer Experience Rating:
5
May 16, 2012
Gilles
A.,
Halifax*, NS
"Dealing with Armel was a pleasure."
Customer Experience Rating:
5
May 16, 2012
Clint and Sarah
H.,
Gardner*, KS
"I was very pleased with the professionalism and courtesy that we had with everyone from the company from when Josh our sales associate visited called me to find the best time to reschdule our initial meeting (on a Saturday) to when there was some communication issues and I received call backs from each of the people I called (again on a Saturday). The painting team was very quick and got our project done not only ahead of schedule but did a fantastic job all the while. "
Customer Experience Rating:
5
May 16, 2012
Ben
H.,
Louisville*, KY
"Everything I asked they completed"
Customer Experience Rating:
5
May 16, 2012
Ben
H.,
Louisville*, KY
"Everything I asked they completed"
Customer Experience Rating:
5
May 16, 2012
Caroline
S.,
Regina, SASK
"Prompt service, courteous workmen, painting well done"
Customer Experience Rating:
5
May 16, 2012
Tom
S.,
Prairie Village*, KS
"Quick and made sure we were satisfied. When they did touch up they found the areas I saw"
Customer Experience Rating:
5
May 16, 2012
Joe
M.,
Louisville*, KY
"Planning stages with Sales Representative were very positive, great paint quality, access to paint consultant, fantastic staff and supervisor, timely completion of project, and excellent pricing."
Customer Experience Rating:
5
May 16, 2012
Allison & Adam
K.,
Durham*, NC
"everything went off without a hitch. "
Customer Experience Rating:
5
May 16, 2012
Sam
M.,
Englewood, CO
"The crew of two guys was awesome. The were nice to our children, good with the dogs, clean, quiet and respectful. "
Customer Experience Rating:
5
May 16, 2012
Fred & Heidi
D.,
Powell*, OH
"They were very clean, accurate and did a great job. "
Customer Experience Rating:
5
May 16, 2012
Linda
O.,
Gainesville*, FL
"Outstanding work and value. "
Customer Experience Rating:
5
May 16, 2012
Jean
S.,
Charloltte, NC
"They got here on time, did what they were supposed to, professional and friendly."
Customer Experience Rating:
5
May 16, 2012
Kara and Steven
C.,
Hull*, MA
"The quick and efficient service provided"
Customer Experience Rating:
5
May 16, 2012
Miles
H.,
Ashburn*, VA
"Revise their contract format and way of doing business. I have an MBA and have been in business for 25 years; never saw such a poorly drafter contract format. It is too much CYA and very little done in getting the job done."
Customer Experience Rating:
3
May 16, 2012
Erica
P.,
Raleigh*, NC
"I liked how they were very professional, they explained the whole process, which you don't usualy get working with other companies.
"
Customer Experience Rating:
4
May 16, 2012
Vince and Sarah
S.,
Westlake*, OH
"The painters paid a great amount of attention to detail and cleaned up each night. They also showed up when they said they were going to."
Customer Experience Rating:
5
May 16, 2012
Mike
L.,
Raleigh, NC
"They were on schedule with everthing. All the work was done well. They were very neat and cleaned up after they were done."
Customer Experience Rating:
5
May 16, 2012
Kevin
C.,
Portland*, CT
"Price-quality-flexibility"
Customer Experience Rating:
5
May 16, 2012
Carol
K.,
Knoxville*, TN
"The work was explained and the people who came were curtious and the job was done within the time they said it would be."
Customer Experience Rating:
5
May 16, 2012
Peggy
M.,
The Hills, TX
"Job completed in a timely fashion, especially considering it was a rainy week and they painted the exterior of our home. A few small details were missed, but they took care of it before they left on the last day."
Customer Experience Rating:
5
May 16, 2012
Jason
L.,
Conshohocken*, PA
"good quality job, friendly painters with good atitude."
Customer Experience Rating:
5
May 16, 2012
Jim
M.,
Duxbury*, MA
"They were very cooperative and did a good job."
Customer Experience Rating:
5
May 16, 2012
John
T.,
Norwell*, MA
"Easy to deal with everyone. "
Customer Experience Rating:
5
May 16, 2012
Mary
C.,
Columbia*, MD
"From start to finish your company was professional. We are very pleased with the look of our shutters and trim on the front of the house. "
Customer Experience Rating:
5
May 16, 2012
Lynn
F.,
Cincinnati*, OH
"Painters came every day when they said they would. Cut lines look great and painting in general was good. "
Customer Experience Rating:
5
May 16, 2012
Susie
J.,
Fort Washington*, MD
"I liked the way he proceeded with the painting. They did not rush the job. They were neat & they cleaned up after themselves. It was just a wonderful experience after having numerous terrible experiences with other companies. "
Customer Experience Rating:
5
May 16, 2012
Cindy
B.,
Westfield*, NJ
"The wrokers were nice and clean and did a good job."
Customer Experience Rating:
5
May 16, 2012
Tamara
H.,
Upper Marlboro*, MD
"I don't know if it is anyones fault but they painted my awning, and one part fell off afterwards. It is my own frustrations I believe. The work was well done. "
Customer Experience Rating:
4
May 16, 2012
Mike
E.,
Pennington*, NJ
"They were quick, efficient & clean. "
Customer Experience Rating:
5
May 16, 2012
Janice
K.,
Arlington*, VA
"They were very thorough, prompt and did a good job, the follow up was also really good."
Customer Experience Rating:
5
May 16, 2012
Patrick
F.,
Southampton*, NY
"House looks great, staff was great. "
Customer Experience Rating:
5
May 16, 2012
Luis
B.,
Highlands Ranch, CO
"Very professionals and focus on the job on hand. We were infomed about every step of the process. "
Customer Experience Rating:
5
May 15, 2012
David and Diana
K.,
Portsmouth, NH
"Completed the job in a timely and professional manner. Great job. I was satisfied with every room. They moved things back in place and cleaned up after themselves."
Customer Experience Rating:
5
May 15, 2012
Phil
C.,
Cortlandt Manor, NY
"It was a combination of communication, the speed with which they got the work done, and the reasonable price. "
Customer Experience Rating:
5
May 15, 2012
Phil
C.,
Cortlandt Manor, NY
"It was a combination of communication, the speed with which they got the work done, and the reasonable price. "
Customer Experience Rating:
5
May 15, 2012
Terri
B.,
Montgomery*, OH
"I liked the people and the work. They were very easy to work with. "
Customer Experience Rating:
5
May 15, 2012
Joe
F.,
Meriden*, CT
"They came in arrived on time and did the job. They did the work quickly and it was a quality job. "
Customer Experience Rating:
5
May 15, 2012
Susan
D.,
Fort Lauderdale, FL
"They told me the work would be completed in three days and it took them a week to complete the work. "
Customer Experience Rating:
3
May 15, 2012
Terri
S.,
Shawnee*, KS
"The quality of the work. I had an external paint job. The quality is outstanding. I was also very impressed with the clean up that was done each night. Miguel Arreoh's crew was wonderful. "
Customer Experience Rating:
5
May 15, 2012
Ravi
R.,
Austin, TX
"We were so happy with them. The painting made it look better than when we moved in. We were about to throw out our front door and get a new one but CertaPro saved it! The crew leader was great! His attention to detail was amazing. He fixed any issues that I pointed out with a smile. I was so happy that we heard about them through Costco. It was just a great painting experience. "
Customer Experience Rating:
5
May 15, 2012
Lisa
F.,
Brookeville, MD
"Did 3 rooms in 1 day - great job and clean up was awesome!"
Customer Experience Rating:
5
May 15, 2012
Gary
Y.,
Indianapolis*, IN
"Good communication and good work. Excellent painting. "
Customer Experience Rating:
5
May 15, 2012
Marsha and Charlie
S.,
Richmond*, VA
"Even when there was something that was not quite as I had wanted it, everyone was quick to see it and correct it. I ended up with a job well done. It was timely, everyone was nice and polite. They made some adjustments to their plans to accommodate me. "
Customer Experience Rating:
5
May 15, 2012
Bob
G.,
Raleigh*, NC
"The 3 individuals that came to do the work were friendly, courteous, attentive to the clean up process and professional to how they approached the business. "
Customer Experience Rating:
5
May 15, 2012
Steve
R.,
Indianapolis*, IN
"The individuals are polite, they're courteous, they're neat with how they go about with the job. I was able to go about my Sunday afternoon without any issues. They were able to work and be professional about it."
Customer Experience Rating:
5
May 15, 2012
Joyce
W.,
Lenexa*, KS
"They were consistent with follow up, keeping me informed of the status of the project. They did their work and left everything clean"
Customer Experience Rating:
5
May 15, 2012
John
E.,
Ellicott City, MD
"The painters were courteous, neat, accommodating, and fast. They paid attention to dtail and were well organized. "
Customer Experience Rating:
5
May 15, 2012
Ken
M.,
Shawnee*, KS
" I think they did a great job."
Customer Experience Rating:
5
May 15, 2012
Susan
T.,
Highlands Ranch*, CO
"The painters were excellent, courteous, professional. At the end of the day my house looked great."
Customer Experience Rating:
5
May 15, 2012
Bruce
B.,
Leesburg*, VA
"They did a really good job. The painting especially is almost perfect. Since they've been gone I've found a couple of splotches but the lines are perfect, great job. Prep work is good, there are a couple of problem areas only visible when the light is parallel to the wall."
Customer Experience Rating:
5
May 15, 2012
Maria or John
H.,
Saint Louis*, MO
"There was an issue with them using the incorrect paint. They used indoor paint for the outside. I was the one who had to bring it up. When I called them it took it them a week to return our phone calls. "
Customer Experience Rating:
3
May 15, 2012
Joe
D.,
Birmingham*, AL
"The painters showed up in the time frame agreed to and did what the
contract called for. They were neat and did a good job of both
caulking and painting.
Also, the contacts with management and the office manager were handled
in a business like and efficient manner."
Customer Experience Rating:
5
May 15, 2012
Nathan
W.,
Colorado Springs, CO
"I liked that they were very quick in getting the job done. I also really appreciated the open flow of communication that was made available.. "
Customer Experience Rating:
5
May 15, 2012
Debbie
R.,
Allen*, TX
"They did a great job, guys were wonderful, they did a great job with textuing, I am very happy."
Customer Experience Rating:
5
May 15, 2012
JOHN
A.,
Henderson, NV
"There was some spots I had Jim take a look at. Some things they were to take care of, they didn't. They overshot the dry wall and the plaster is over my baseboards. There's runs on the baseboards and interior doors. My wife spent a whole day cleaning things with paint on them which they should have covered. There wasn't a follow up call to see how everything was. They wanted another chance to come back out but we didn't do it because we didn't want another mess to clean up. I think they did a rush job and I think they could have done a whole lot better. We were referred from Angie's list and I don't have confidence in Angie's List. "
Customer Experience Rating:
3
May 15, 2012
Kristen
F.,
Peoria*, AZ
"They were really thorough and checked in on everything and made sure we liked the colors and everything. They were very reassuring and answered all of our questions. "
Customer Experience Rating:
5
If you have had a project completed by CertaPro and you have not received either an email or phone call request for information you can call 1-866-213-8291 to give your review to a customer service representative.
We're all ears!
See what our customers are saying about us!
Read real-time reviews
Know your room measurements?
Get an online painting estimate.